Order & Delivery Times

 

​Many pieces are made to order, unless otherwise stated. Therefore, please allow for up to 14 days before your order is shipped. This gives me time to make, hallmark, and post your order to you.

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That said, I do my best to be as timely as possible, and most orders will get to you sooner than this!

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Occasionally a piece might take longer than 14 days to create. If this is the case, (and it has not been previously stated), I will get in touch to discuss what is possible.   

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​Thank you for your patience.

 

Delivery Methods and Costs

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UK: Orders within the UK are sent via Royal Mail - charges are calculated and shown at checkout.

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EU: Due to new and existing regulations, selling to the EU is increasingly difficult and can vary between member countries. Therefore, if you would like to place an order from within the EU please get in touch first.

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USA: 

• Orders up to £250 are sent via Royal Mail and include Customs fees which are calculated at check out. 

• Orders over £250 are sent via Courier at a flat rate and do NOT include Customs fees. Customs fees must be paid by customer on delivery.

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Rest of the World: Orders are sent via Royal Mail or Courier - charges are calculated at checkout. Please note this does not include Customs Fees which must be paid by the customer on delivery (rates variable).

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All orders are sent in high quality jewellery packaging, however, should you require special gift wrapping please get in touch before ordering to discuss this.

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Cancellations

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Should you want to cancel an order please get in touch within 24 hours of ordering. You will receive a notification once your order is sent… once sent it is not possible to cancel.

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Returns, Exchanges & Refunds

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If you are unhappy with your order and wish to exchange item(s) or receive a refund, please get in touch within 14 days of their delivery. After 14 days this might not be possible, however I always try my best to find a solution that works for everyone.

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​Items returned to me must arrive in their original packaging and in the same condition as you received them. I am not responsible for any damages that occur in transit back to me.

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Should your order arrive damaged or defective due to transit, I will do my best to provide a replacement, alternative, or refund.    

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Once I receive your returned item, I will be in touch to arrange a refund. Refunds will be made to the original method of payment.

Refunds for bespoke pieces are decided on a case-by-case basis. Refunds may not be possible, partial or full.

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If you have any questions regarding these terms, please don’t hesitate to get in touch.

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Thank you.

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